Question 1

What is ReziMart?

Accepted Answer

ReziMart is a small-business directory and billionaire-free indie marketplace that connects shoppers with independent creators and ethically minded small brands. We highlight and promote products that align with values like community, craftsmanship, and responsible commerce.

Our goal is to provide a space for small businesses to thrive and highlight alternatives to big box brands and mega-corporations.

Question 2

How does shopping on ReziMart work?

Accepted Answer

ReziMart only showcases products from vendors who align with our values. When you click “Shop” or “Buy,” you are taken to the vendor’s own website to complete your purchase directly with them.

This allows vendors to stay independent while giving shoppers a single place to discover aligned brands. All vendors are carefully assessed and vetted before they are added to our site, so you can shop with peace of mind.

Question 3

How does ReziMart select vendors?

Accepted Answer

All vendors on ReziMart are carefully reviewed before being approved to sell. We evaluate vendors to ensure they:

Are an independently owned, small-business
Meet our platform and ethical standards
Offer products aligned with our marketplace values
Follow our Acceptable Use Policy

Vendors that fail to maintain these standards may be removed.

Question 4

Can I trust the products listed on ReziMart?

Accepted Answer

ReziMart curates vendors that meet our strict marketplace standards. While each purchase is made directly with the seller, we review vendors and monitor compliance to help maintain a trustworthy shopping experience.

Question 5

Who handles shipping?

Accepted Answer

Each vendor manages their own shipping. Shipping methods, timelines, and costs are set by the individual seller. Shipping policies are shown on the vendor’s site. Orders may arrive separately if you purchase from multiple vendors. For shipping questions, customers should contact the vendor directly.

Question 6

Who handles returns and refunds?

Accepted Answer

Returns, refunds, and replacements are handled directly by each vendor, according to their posted policies.  ReziMart does not process payments or issue refunds on behalf of sellers. We encourage shoppers to review a vendor’s return policy before purchasing.

Question 7

How long does a seller have to respond to shipping or return inquiries?

Accepted Answer

Sellers must respond within 72 hours.

Question 8

What if a seller does not reply?

Accepted Answer

You may contact ReziMart Support to request a policy review. Send us an email at admin@rezimart.com.

Question 9

Can ReziMart directly issue a refund?

Accepted Answer

Not at this time. Refunds and return approvals are handled directly by sellers.

Question 10

What actions can ReziMart take if there is a problem?

Accepted Answer

ReziMart may review communications, flag policy violations, recommend solutions, and take action against sellers who repeatedly fail to meet marketplace standards.

Question 11

When should a dispute be escalated?

Accepted Answer

If the seller does not respond within 72 hours, or if the issue remains unresolved after 7 days, please contact us at admin@rezimart.com.

Question 12

Where can I find the full policy?

Accepted Answer

Refer to the complete Shipping & Returns Policy here.

FREQUENTLY ASKED QUESTIONS